Privacy Policy

We are committed to protecting your personal information and handling it responsibly. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, hold, store and disclose your personal information when you visit our website, enrol in our courses, access our online learning platform, attend live training sessions or otherwise interact with our education services.

This Privacy Policy applies to information collected through our website, online learning platform and related online services. It does not apply to information collected offline or through third-party websites that may be linked from our website.

By using our website or enrolling in one of our courses, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

What personal information do we collect?

Depending on how you interact with us, we may collect personal information including:

• your name;
• email address;
• telephone number;
• billing and payment information;
• course enrolment information, including the documents and information you provide as part of the enrolment process;
• information submitted through enquiry or contact forms;
• information relating to your participation in webinars, live training sessions, coaching sessions and assessments;
• quiz, assessment and course progress information, including your assessment submissions and the marks and feedback given on them;
• communications between you and our support team; and
• technical information including your IP address, browser type, device information, login activity, the locations and devices from which you access live sessions and course materials, and website usage data collected through cookies and analytics tools.

You are not required to provide personal information. However, if you choose not to provide certain information, we may be unable to provide our education services or respond to your enquiries.

How we use your personal information

We use your personal information to:

• process course enrolments and payments;
• create and administer your student account;
• provide access to our online learning platform and course materials;
• deliver live classes, coaching sessions and educational services;
• assess your participation, progress and completion of course activities;
• monitor account activity to protect the integrity of our programs, and investigate suspected misconduct or unauthorised access in line with our Terms and Conditions;
• respond to enquiries and provide student support;
• improve our courses, website and student experience;
• communicate important course updates and administrative notices;
• comply with legal obligations; and
• maintain our internal business records.

Where you have consented, we may also send you information about future courses, educational resources, webinars or events. You may unsubscribe from marketing communications at any time.

Our Online Learning Platform

Our courses are delivered through our online learning platform.

When you enrol in a course, we may create a student account that allows you to access course materials, quizzes, assessments, downloadable resources and other educational content.

As part of providing these services, we may record information including:

• your course enrolment;
• login history, including login attempts and how long your account stays open;
• learning progress;
• quiz and assessment completion, including quiz page activity;
• course participation; and
• communications relating to your studies.

This information helps us administer our courses, provide student support, maintain the integrity of our programs and improve the learning experience.

Live Classes and Student Support

Our courses include live online classes held via Microsoft Teams, and individual sessions with a course coach, such as the One-on-One Oral Practice Examination. Live sessions are not recorded.

Student support is provided by email. Information you provide in these interactions may be retained to assist with student support, course administration, quality assurance and compliance with our policies.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors use our website.

We may use website analytics services to help us improve our website and educational services. This information is generally aggregated and does not personally identify you.

You may disable cookies through your browser settings, although some features of our website may not function correctly.

Disclosure of personal information

We may disclose your personal information to trusted third-party providers who assist us with:

• website hosting;
• payment processing;
• online learning platforms;
• video conferencing for live classes (Microsoft Teams);
• student management systems;
• email communications;
• technical support; and
• other services required to deliver our education programs.

We may also disclose personal information where required or authorised by law, including to the relevant authorities where fraudulent activity is identified.

We do not sell or rent your personal information to third parties.

Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We use administrative, technical and physical safeguards appropriate to the nature of the information we hold. While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access to and correction of your personal information

You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.

We will respond within a reasonable time and, where required by law, provide access unless an exception under the Privacy Act applies.

There is no charge for requesting access to your personal information. However, we may charge reasonable costs associated with providing access where permitted by law.

To request access to or correction of your personal information, please contact us using the contact form available on our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices. Any updated version will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact form available on our website, or email support@legaltrainingsystems.com.au.